Title of the Position: Call Centre Consultant

Hours/Type: Full-Time

Location: Box Hill (hybrid work from home)

Role Summary/Brief Description:

• Customer Contact Officer role
• Full time, part-time, and casual roles available
• Hybrid working arrangements from 1/10/2023 - 60% in office, 40% at home.

Duties and Responsibilities: Service clients via phone, web chat, mail and other media types, administration duties, inbound and outbound calls, handling enquiries, complaints, and providing information

Skills and Experience:

• Good verbal and written communication skills
• Good sound computer skills
• Good knowledge of customer service principles and practices
• Experience in contact centre in a service area
• Experience in an outsource environment
• Must have minimum 2 Covid-19 vaccinations
• Must be an Australian Citizen and have lived in Australia for the past 5 years (residential address in Aus for 5 years)
• Must be able to pass a National Police Check