How to identify ethical and accredited advocacy services as a veteran
Navigating the world of advocacy services can be challenging for veterans and their families. To ensure you receive ethical, professional and effective support, consider the following when evaluating advocacy services:
Look for accredited advocates
Accredited advocates are trained under government or ESO programs such as the Advocate Training and Development Program (ATDP). These advocates adhere to established professional standards and have the skills to navigate the complexities of compensation claims. Use trusted directories, like www.advocateregister.org.au, to find qualified advocates.
Beware of fees
Legitimate advocacy services provided by organisations like RSL Victoria are free of charge. Be cautious of any advocate or service demanding fees, commissions or percentage cuts from your compensation. Ethical advocates work to support you, not to profit from your circumstances.
Prioritise transparency and professionalism
Trustworthy advocates will provide clear, step-by-step explanations of the process and the likely outcomes of your claim. They will not make guarantees about results or offer vague promises. Ethical advocates will prioritise your wellbeing over convenience and self-interest.
Investigate their background and reviews
Ask questions about the advocate’s training, experience, and approach. Verify their credentials and look for recommendations or reviews from other veterans. Avoid individuals with unverifiable qualifications or a history of complaints.
Avoid ‘hybrid’ operators
Some businesses combine advocacy with medical services, billing DVA for unnecessary medical tests and treatments. These practices can delay claims and damage trust in the system. Ensure the advocate focuses solely on assisting with your claim without ulterior motives.
When in doubt, reach out to reputable organisations like RSL Victoria for guidance. We are here to ensure you receive fair, professional and compassionate advocacy.
This story was originally published in the April 2025 edition of Mufti.
Author
RSL Victoria
First established in 1916, RSL Victoria’s primary objectives are to provide support to veterans and their families, acknowledge Australian Defence Force service and perpetuate its patriotic duty whilst encouraging conversation and mateship between those who have served and their communities. A crucial role of the RSL is also to appropriately commemorate those who have suffered and died in service of our nation or its allies.
