Navigating the compensation claims process as a veteran
The compensation claims process can feel overwhelming, making veterans vulnerable to unscrupulous operators. Use these tips to protect yourself and navigate the process confidently:
Recognise red flags in advocate behaviour
- Fee demands: Be cautious of advocates who ask for fees up front, charge high percentages of your compensation, or include hidden costs like ‘exit fees’. Remember: Ethical advocacy services are always free.
- Overpromises: Predatory advocates may claim guaranteed results or suggest they can fast-track your claim – both of which are misleading.
- High-pressure tactics: Avoid services that pressure you to sign contracts or commit without fully understanding the terms.
Understand common exploitation tactics
- Bundled offers: Watch out for advocates who try to ‘upsell’ unrelated services like medical treatments, allied health services, or veteran-themed products. These are often unnecessary and predatory.
- Excessive diagnoses: Some operators submit inflated claims with dozens of conditions, resulting in delays, denials, or unnecessary emotional distress. Stick to advocates who focus on accuracy and evidence-based claims.
Research your advocate
- Confirm their accreditation and training under recognised programs
- Avoid advocates with unverifiable qualifications or a history of unethical behaviour
- Check whether they are listed on reputable directories, such as the advocate register.
Take control of the process
- Request clear explanations of the process and what to expect at each stage
- Review all documents before signing anything. Seek a second opinion if you’re unsure
- Report any unethical behaviour to regulatory bodies or organisations like RSL Victoria.
Use reputable advocacy services
Trusted organisations like RSL Victoria offer free, ethical advocacy services. We are committed to protecting veterans from exploitation and ensuring you get the support you need.
By staying informed, you can navigate the claims process with confidence and avoid falling victim to predatory practices. Remember, help is always available: reach out for trusted guidance.
This story was originally published in the April 2025 edition of Mufti.
Author
RSL Victoria
First established in 1916, RSL Victoria’s primary objectives are to provide support to veterans and their families, acknowledge Australian Defence Force service and perpetuate its patriotic duty whilst encouraging conversation and mateship between those who have served and their communities. A crucial role of the RSL is also to appropriately commemorate those who have suffered and died in service of our nation or its allies.
