Victorian veterans’ needs: insights from groundbreaking research
The Victorian Veterans’ Needs Project is a major research initiative by RSL Victoria and Australian Catholic University (ACU) aimed at better understanding the needs of Victorian veterans. The study seeks to develop an evidence-based, holistic picture of veterans in the state, particularly in relation to their engagement with ex-service organisations (ESOs).
Through surveys and in-depth interviews, researchers are gathering crucial insights into how veterans and their families navigate life after service. The findings will help ESOs, including the RSL, to shape their support services and advocacy efforts to better meet veterans’ needs.
The realities of transition: What veterans face after service
For many veterans, transitioning from military to civilian life is one of the biggest challenges they will ever face. The Victorian Veterans’ Needs Project found that while some veterans experience a smooth transition, a significant number report difficulties adjusting.
A mixed transition experience
- 120 veterans described their transition as positive
- 70 had a neutral experience
- 147 reported a negative transition
These findings highlight the need for tailored support – particularly for those struggling to find a sense of purpose or stability after leaving the Australian Defence Force (ADF).
Challenges in civilian life
The study also examined how veterans integrate into civilian society. While some adapt easily, others report ongoing difficulties relating to:
- Employment: Finding meaningful work that values military skills
- Identity and purpose: Adjusting to life outside of structured ADF routines
- Social connection: A lack of belonging or camaraderie post service.
The need for stronger support networks
With nearly one in three veterans facing a negative transition experience, the role of ESOs is critical in ensuring veterans receive mental health support, employment guidance, and advocacy during this crucial period.
Top five ESO priorities from veterans
Veterans have clear views on what ESOs should be focusing on. The research identified these top priorities:
- Mental health and wellbeing support – Addressing PTSD, depression and overall mental wellness.
- Advocacy and lobbying for veterans – Ensuring their voices are heard at all levels of government.
- Compensation and claims support – Helping veterans navigate complex DVA claims.
- Social connection and camaraderie – Providing spaces and opportunities for veterans to engage with their peers.
- Employment and transition support – Assistance with civilian job placements and career advice.
Top five valued forms of acknowledgement
How do veterans want their service recognised? The study revealed that the most appreciated forms of acknowledgment are:
- Health benefits – Access to medical and mental health support is a top priority.
- Recognition on public holidays – Commemorative events like ANZAC Day and Remembrance Day hold deep significance.
- Discounts on products – Retail discounts are seen as a meaningful way to acknowledge service.
- Discounts on services – Lower costs on professional services, including financial and legal support, are highly valued.
- Social groups – Being part of veteran-specific networks fosters connection and shared experiences.
Top five reasons for joining an ESO
Why do veterans choose to engage with ESOs? The study found that the top motivators are:
- Connecting with other veterans – A sense of belonging remains a driving force.
- Accessing advocacy services – ESOs play a crucial role in pushing for veterans’ rights.
- Receiving financial or welfare support – Many veterans rely on these services in times of need.
- Participating in commemorative events – ANZAC Day and Remembrance Day are strong engagement points.
- Staying informed about veteran-related issues – ESOs provide trusted updates on policy and support services.
Top five valued ESO services
Veterans identified these as the most important services provided by ESOs:
- Compensation and advocacy support – Navigating the DVA system is one of the most requested forms of assistance.
- Mental health programs – Counselling, peer support, and crisis intervention remain vital.
- Welfare and emergency financial assistance – Many veterans turn to ESOs in times of crisis.
- Employment and training support – Career transition services are key to successful reintegration.
- Social and community events – Veteran-only gatherings create a sense of identity and support.
Top five reasons for not engaging with an ESO
Not all veterans connect with ESOs, and the research sheds light on why:
- Lack of relevance – Some feel that ESOs don’t cater to modern veterans’ needs.
- Perception of outdated culture – A belief that ESOs are too focused on older veterans.
- Unawareness of available services – Many simply don’t know what support is out there.
- Negative past experiences – Some veterans have had unhelpful or frustrating interactions.
- Desire for independence – Many veterans prefer handling their post-service lives on their own.
Why does this research matter?
The insights from the Victorian Veterans’ Needs Project provide a crucial foundation for shaping the future of veteran support in Victoria. Understanding the evolving needs and expectations of veterans ensures that organisations like the RSL can adapt, modernise and remain relevant to those they serve.
By identifying gaps in services, barriers to engagement, and the areas veterans most value, this research will guide advocacy efforts and service improvements across the ESO sector. It is only through ongoing, evidence-based understanding that real, impactful change can be made – ensuring that all veterans, no matter their background or service history, receive the support and recognition they deserve.
This story was originally published in the April 2025 edition of Mufti.
Author
RSL Victoria
First established in 1916, RSL Victoria’s primary objectives are to provide support to veterans and their families, acknowledge Australian Defence Force service and perpetuate its patriotic duty whilst encouraging conversation and mateship between those who have served and their communities. A crucial role of the RSL is also to appropriately commemorate those who have suffered and died in service of our nation or its allies.
